Servicing

If your machine needs servicing or repair, you can bring it directly to our workshop in Goldach by prior appointment or we also pick up your machine at your home. In either case, simply order the corresponding servicing product from the menu point "Servicing" – with either home pickup or the option "bring-in". The pickup at home is carried out by our partner carrier "Planzer Pakete" in a special transportation box, which we send to your home to pack the machine. A detailed step-by-step instruction can be found in the description of the respective servicing products. The processing time after reception of the machine can vary. Our technical staff will be glad to give you more specific infos by request.
 
For servicing and repair requests of grinders and accessories, please contact us in advance via stone@kialoa.ch.
 
Servicing & Costs
 
The servicing includes about 2.5hrs of work, a complete disassembling of the machine incl. removal of the boilers for external descaling, replacing of seals (also preventive), a complete functionality test and a safety test.
In our servicing workshop in Goldach we uphold the highest quality standards. As official brand representatives, we are in constant exchange with Stone Espresso to stay up to date on latest technologies. We also only use original spare parts.
The following video gives you an impression from our servicing work:
 
 
 
-Servicing price Stone Espresso:  CHF 350 (bring-in)
-Servicing price Stone Espresso:  CHF 400 (home pickup)
 
 
Our Recommendations:
 
For home machines, we recommend a service every 1.5 to 2 years.
Use only filtered water according to our water standards (PDF) to keep your machine running well and uphold warranty rights. Clean your machine frequently as indicated in the user manual or follow our video instructions. Never descale the machine yourself with water reservoir descaling products!
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